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Refund & Return Policy

Company Name: MG SUCCESS SERVICES
Company Registration Number: PG 0546750-V
Contact Number: +60142179239
Email: sales@mg-success.com

Product Authenticity:
At MG SUCCESS SERVICES, all our products are represented by actual photographs. Due to the natural variations in crystals and minerals, slight differences in color and pattern may occur. These natural variations are not considered defects and are not eligible for returns or refunds.

Returns and Refunds:
We strive to ensure your satisfaction with every purchase. If you receive an incorrect item or if a product arrives damaged due to shipping, please follow the steps below:

Contact Us: Notify us within 7 days of receiving the product. Email us at sales@mg-success.com or call us at +60142179239, providing your order details and photographic evidence of the issue.

Return Processing: Once we receive your request, we will provide instructions for returning the item.

Refund Processing: Refunds will be processed within 7-14 days after we receive the returned item and verify the issue. The refund will be issued to the original payment method used for the purchase.

Non-Refundable/Non-Returnable Items:
- Items with natural color variations and unique patterns
- Items without proof of damage or incorrect shipment details

Contact Us:
If you have any questions or concerns regarding your return or refund, please contact us at sales@mg-success.com or call +60142179239. Our customer service team is here to assist you.

Thank you for shopping with MG SUCCESS SERVICES. We appreciate your understanding and support.