1. Refund Eligibility
At HOH ONE TRADING (LA0040599-A), we strive to ensure the quality and satisfaction of every order. Due to the nature of our products, we generally do not accept returns or offer refunds once tea packaging has been opened. We thoroughly inspect all items to ensure they are in pristine condition before shipping.
2. Exceptions
Exceptions to our refund policy may be made in the following circumstances:
Incorrect Item: If you receive an item different from what you ordered, we will gladly accept returns and issue a refund or replacement.
Incorrect Address: In the event of a delivery to the wrong address due to an error on our part, we will arrange for the return of the item and issue a refund or replacement upon receipt.
3. Return Process
If you believe you are eligible for a return or refund based on the exceptions outlined above, please contact our customer service team within 7 days of receiving your order. We will provide you with instructions on how to return the item(s) in question.
4. Inspection & Approval
Upon receiving the returned item(s), we will conduct a thorough inspection to ensure they meet our return criteria. If the item(s) are deemed eligible for a refund or replacement based on the exceptions listed above, we will proceed with the appropriate resolution.
5. All Sales Final
For items that are not eligible for return or refund, including opened tea packaging, all sales are considered final. We encourage customers to carefully review their orders before purchase to ensure satisfaction.
6. Contact Us
If you have any questions or concerns regarding our refund and return policy, or if you require assistance with a return or refund request, please don't hesitate to reach out to our customer service team. We're here to help.
Thank you for choosing HOH ONE TRADING (LA0040599-A). We appreciate your understanding and support.